*Carla  is easy

Installed in 15 minutes, mastered in less than an hour

*Carla  is fast

Handles thousands of calls per minute

*Carla  is fun

Discover the hidden talkers in your team, the chatters and the silent ones, in over 40 easily customizable queries and reports.

*Carla  is secure

Access to information is controlled at the form and report level, with extension and line shielding and dialed numbers obfuscation. Groups and users are given special permissions which are enforced on the enterprise level.

*Carla  is robust

Runs for days without interruption. Does not require in house maintenance.

*Carla  is thrifty

*Carla  starts paying for itself as soon as it is connected to your PABX

*Carla  is expandable

From 20 extensions to thousands…

*Carla  is forgiving

When *Carla users forget to define new lines or extensions, or when new lines are added to the PABX, *Carla with automatically add these new parameters to the applications, and issue an alarm for users to customize the automatic entries.

*Carla  is intelligent

Using state of the art adaptive programming technology, sophisticated cubes  may be created by the user for an enhanced knowledge enriching solution

*Carla  is graphical

Over 40 types of charts, linked to DynaCubes, are available for translation of data in breathtaking 2D and 3D charts.

*Carla  is Certified

Call records generated by today’s standard and VOIP PABX’s, can grow very quickly, easily overwhelming the most solid database servers. Repetitive queries, simultaneous with a constant stream of records written inside the database, need a powerful platform, swift and robust. Windows Server 2008 and SQL Server 2008 is the answer to these stringent requirements. The Microsoft Certification is a further guarantee to the quality inherent in this leading technology product.

*Carla  is affordable

Use for a month in trial mode. Your saving on tour telephone bill during this month will largely cover its cost.

*Carla  is Green

*Carla is environment friendly. All *Carla  reports are available as customizable queries, displayable on the screen, with sorting and grouping features, saving the company printing expenses and helping preserve the environment.

*Carla  helps you understand

Compare actual communication times with billed time from your telecom provider.

*Carla  integrates with your PABX

All major PABXs supported. New models added every week. *Carla  manages traditional telephony, IP telephony systems, mobile, fax and data content.

*Carla  integrates in your environment

Reflect your complex, multi-hierarchical, branch-structured environment with an infinite organization structure.

*Carla  speaks your language

*Carla  is multi-lingual

*Carla  understands GBP, LL, Euro, USD

Multi-currency support is built-in with special formatting options, for those with very precise billing requirements.

*Carla  alerts you

For the paranoiac in us.

*Carla interfaces with all major databases to store its PABX data.

*Carla  integrates easily in your current setup

*Carla  includes comprehensive “white pages” and “yellow pages” company contacts application, shared between all the users of *Carla  

*Carla protects and enhances company knowledge, while centralizing and disseminating contacts information to all your employees.

*Carla operates in a controlled environment where security is a prime feature.

*Carla allows the tailoring of the environment depending on the profile of users and their role in the company. Information is made available on a need to know basis, with controls down to the level of calls made by a certain extension using specific external lines.

*Carla includes a large number of reports with a comprehensive search engine.

With over 40 customizable, *Carla will respond to the most demanding reporting requirements.

*Carla  copes with unknown numbers

If contact entries are missing, *Carla will allow the reparsing of calls made in the past. This will complete the reports and statistics, allowing the proper re-allocation of expenses to lines and extensions.

*Carla  boasts a sophisticated tariff generator

*Carla will use up to 5 tariffs per provider and/or external line or trunk. These can also be further refined by time of day and day of the week for precise cost control

*Carla  is a comprehensive bill back solution

Use *Carla  to charge back expenses to third parties, while adding a profit margin, extra expenses, taxes and others.  These charges may be made by department, location, external lines, project and extensions.

*Carla  will warn you if you wish

A sophisticated alarm system is included, which a flexible query system, giving rise to alarms on the administrator desk, emails sent to selected recipients and SMS messages to chosen mobile phones.

*Carla  operates in a virtual environment

*Carla has been extensively tested by VeriTest Inc. and certified to work seamlessly in a Hyper-V Microsoft virtual environment paving the way for a single central installation accessible from anywhere in the world, over an intranet or the internet. A single installation will be accessible to all chosen users, with all the benefits of a desktop environment.

*Carla  is certified by Microsoft

*Carla  has been extensively tested by VeriTest Inc. and certified to work seamlessly on SQL Server 2008 and on Windows Server 2008

*Carla  improves your ROI

No need to buy additional PCs, software or servers, *Carla installs on your current infrastructure.

*Carla  is developed by a Microsoft Partner

*Carla boasts over 25 years of development experience by Information Management Limited, a Microsoft Gold Certified Partner, the only ISV in Lebanon who has earned this competency at the GOLD Level.