Your business is faced with a growing voice and data communications expense.

Part of this expenditure represents the communication cost of services offered to customers,

while the other part is the cost of private calls made by staff.

Also, time spent on the telephone is a resource cost to your business. Staff may be spending this time responding to requests made by your customers, or making personal phone calls during business hours.

These overheads, if not controlled, may impact on the financial performance of your company.

Unforeseen communication costs may also be due to fraud, as company lines may be exploited by external entities, when control is lax and lines are idle.

Auditing of telephone bills, as supplied by telecoms authorities is tedious and slow; and therefore costly. These costs add-up, and the economic burden swells in these difficult times.

 our Call Accounting & Resource Logging Application provides your business with a comprehensive solution to control your communications costs. By keeping track of calls made for professional reasons, and those made for private purposes, recovering professional costs is simple and straightforward.

Time spent by your staff responding to your customer’s needs, is tracked by department, project, extension and other parameters defined by the administrator(s).

This allows you to bill back your services at rates which are defined for each employee, project, department or any combination of over 10 parameters.

Recovering your expenses and charging for your services is now as simple as printing a statement or an invoice, available from the 40+ customizable reports included.

Alarms can also be set, to inform you, by email, SMS or directly on your screen, when a specific number is called or when repeated attempts are made on your incoming lines. These alarms are customizable and are very easy to setup.

 boasts also a subset of our Business Intelligence solution, DynaCubes a revolutionary tool giving you access to an almost infinite number of reports and queries, available at the push of a button.  The full DynaCubes Business Intelligence Suite is also available as an option.

guarantees an excellent ROI in an “Office 2007” like environment; its users have reported up to 30% reduction in their telephone costs.