Today, at Beirut HQ, Information Management Limited announced that the public beta of Carla 2010 will become available later this year, and revealed the application’s enhanced control and management features for the first time. IML also disclosed packaging information that increases the number of Carla 2010 editions to three.

Carla 2010 is the most significant release of Carla in over a decade. The features of Carla 2010 will enable teams and organizations of all sizes to control and manage the communications benefits and costs in their environment.

Carla 2010 builds on the Carla2007 foundation with flexible solutions and the right query and reporting tools for the communications cost and benefit control centres, and includes a pathway for a seamless centralized Call Accounting for enterprises with thousands of active lines and extensions spread across the world..

The release of Carla 2010 comes at a time when costs and benefits control of communication centres is a prime concern at the department and corporate level. In an economic environment still awaiting a revival, management is rethinking its traditional look at communications as a cost centre and transforming their telecom infrastructure into a benefit generating instrument.

Carla 2010 helps organizations reduce costs and track generated income, by enabling smarter and more informed decisions about budgeting and resource allocation. Through an enhanced user environment, Carla 2010 drives team productivity with the integration of Budgeting and Billing of time for both Human Resources and Communications Costs. Carla 2010 affords businesses with a tool to analyze a newly discovered source of income, considered in the past as a cost burden, surely transforming it into a significant benefit generator for the corporation.

IML will release three editions of Carla: Carla 2010 Standard, Carla 2010 Professional and Carla 2010 Enterprise. Key enhancements designed to delight both technical and non-technical users include:

Unified Project Management

With a tight integration with the organization structure, it will feature better cost assignment management to capture all ‘work on the phone’ events. Carla 2010 will cost, assign and bill time to a specific project under the departmental structure of the organization with a recursive accumulation up the organization structure.

Unified Budget Control

Projects, department and extension will fall under a sophisticated budget management, with real time built in alarms, triggered through Carla 2010 extensive logical and arithmetic friendly query builder. Alarms will be conveyed by pop up screens, emails and SMS to the assigned supervisor.

Unified Scheduling

Reporting and housekeeping will be under the control of the newly designed scheduling engine. Time sensitive operations will be managed without the need for human intervention, liberating administrators from repetitive and time consuming tasks. The new ‘set it and forget it’ interface will inform users that a new report is available for their inspection and bill back invoices will be generated on schedule and delivered to their recipients.

Integrated BI with Customizable Dashboards

Key Performance Indicators will be accessible to management through Carla newly created dashboard graphics, with tight integration with IML revolutionary DynaCubes Business Intelligence engine ‘Insight with a twist’.

Sophisticated Web Portal

Under the secure environment of Carla 2010, users will have access to more than 40 extensive reports, with dynamic search criteria. Each user will see what the organization structure of his/her enterprise will choose to make available online.

Carla 2010 is part of the next wave of newly created Information Management Ltd products, including Al-Tager POS and DynaCubes BI, designed to give users a fresh and exciting environment with a consistent look and feel under the traditional solid and dependable ‘built to last’ motto IML has earned over the past three decades.