Reports

Print  the reports and preview before printing

Print the reports, preview before printing.

Export the reports to PDF, Excel, Html, Word etc...

Browse a customizable, sorted, filtered and printable grid.

Use a sophisticated query interface with all logical and arithmetic connectors, emulating all SQL query statements.

Reports with customizable queries

Business Intelligence with DynaCubes, using pivots, cubes and over 30 types of graphs.

A single Tariff (Cost/Charge) per provider and types of call

Multiple Tariffs (Cost/Charge) per provider, type of calls, day of the week, time of day

Multiple Tariffs (5 Cost Charge)

per provider,

per type of calls,

per day of the week,

per time of the day and

for unlimited additional charges configurable by the user, including Taxes

Validity periods for the Tariffs, with automatic archiving of all past calls charged at the tariff in use at the date and time of the call.

A single currency for billing back and invoicing

Multiple Currencies

Multiple currencies with total control over the precision of the calculation process, eliminating errors due to rounding in high value currencies/low cost calls.

Consolidation Currency for International Institutions.

A single Date and Time format compatible with the customer’s environment

A flexible Date and time format chosen by the user

A flexible date and time format chosen by the user,

an automatic setting for using the server environment,

the detection of a mismatch between the PABX & the server date/time and

the possibility of choosing either

All Outside lines and extensions had to be defined before using the application

Use the software immediately and add the lines and extension later, even if this led to extra work.

Use the software immediately, automatically detect the outside lines and extensions

and add these to the application and database for immediate use.

Display all calls made in real-time

Display all calls made in real-time with caller ID support

Display all calls made in real-time with caller ID support and graphic chart showing cumulative calls time distribution over the course of the day.

Start the parsing engine with the application

Start and stop the parsing engine at will, and assign this to the administrator

Start and stop the parsing engine at will,

assign this prerogative to the administrator.

Restart the engine automatically when it is not started within a specified period.

Invoicing customers in a hospitality environment

Check-in and Check-out feature linked to the invoicing system

A Check-in and Check-out feature linked to the invoicing system with the possibility to check the total invoice value online without preview or printing.

A Contact form

A better (more detailed) contact form

Transform a person contact form into a company contact form and vice versa.

Finding contacts by Name

Finding contacts by name and other fields in the contact form

A sophisticated yellow and white pages contacts management system,

with an Outlook import feature, a reverse lookup of telephone numbers feature, and export to Excel

Handling of unknown numbers effective for outgoing new calls.

Handling of unknown numbers effective for incoming and outgoing new calls.

Handling of unknown numbers for all call,

past, present and future

with reparsing of calls to apply changes on these calls made to and from these numbers,

with automatic calculation of historical costs and user to extension assignment.

Based on Microsoft Access database

A more powerful database.

Seamless interfacing with over 10 major databases.

The ability to assign an extension to a user

Assign an extension and an account code to the user

Assign an extension and an account code for the user, with historical tracking of all changes in the assignments.       

A basic security system for accessing the system and its features

All features of the system are covered by the security system.

Selective obfuscation of telephone numbers.

Exemptions of line and extension from query and reporting.

Archiving and backup.

A complete archiving system with integrated reporting and query, eliminating the need to restore the database for obtaining information from archived data.

Queries on certain calls made at certain times and from a certain extension and alarms when a call exceeds a certain number of minutes.

A sophisticated alarm system with a popup mechanism, alerting the administrator to events related to all features of the call: (Time, length, origin, destination, transfer, type, caller, called contact or number, etc… or a combination thereof).

Send email or SMS when a set of criteria is met to a system user or to a group of users, selective by criteria or group of criteria.